Mechatronic was founded on simple ideas: provide exceptional customer service; design safe, reliable, luxury elevators; and offer complete vertical mobility solutions to homeowners, architects, builders and developers.
THE MECHATRONIC WAY
We focus on earning our customer’s trust and providing the best possible customer experience.
Mechatronic Service Principles
How can we LIFT you up?
Our 24/7 call center is always ready to dispatch a certified technician to stay within our 24-Hour Fix Rule. We use GPS and scheduling technology to get your problem fixed within 24 hours.
Expect live updates via text and email once your elevator technician has been scheduled, is en route and has completed the repair. Our customer service team is available 24/7 for any questions or concerns.
Mechatronic takes a first-fix-focus. This means we make sure to fix your problem on the first visit. If we don’t, we return to make it right. Choose an elevator company that you can rely on.
Our team of NAEC certified elevator technicians are qualified to fix and prevent malfunction. We provide the industry’s most trusted brands like Vertical Express, Home Elevators Direct, Pneumatic Vacuum Elevator and Garaventa.
What is the problem with your elevator? How can we assist you? We are here to serve our customers.
Are we understanding you correctly? Is this really what your elevator needs? We do our best to fully understand your needs and provide an effective solution.
How can we solve your elevator problem? You can expect speed, clear communication and safety from the Genesis team.
Mechatronic would not exist without the support of our customers and community. We know there are other elevator companies to choose from, and we truly appreciate our customers choosing Genesis.